Cancellation and Refund Policy

RentiGoo doesn’t take online payments yet. You don’t pay anything when you request or when the owner accepts. You pay the owner the “Due at pickup” amount when you collect the item. Because RentiGoo doesn’t hold your money, there is nothing for RentiGoo to refund today. This policy explains what happens between renter and owner.

• You can cancel a request, or an accepted booking, from your dashboard at any time before pickup. It costs nothing, because you haven’t paid.
• Please cancel as early as you can and message the owner, so they can rent to someone else.
• After pickup, a booking by the day can’t be cancelled. Return the item early if you like; the owner doesn’t have to refund unused days, but may choose to. Monthly rentals can be ended early with notice (see below).

• You can decline any request, or cancel an accepted booking before pickup, from your dashboard. The renter isn’t charged.
• Tell the renter why, as early as you can. Owners who cancel accepted bookings often may have their account suspended.

• Before pickup, either of you can cancel a monthly booking free, as above.
• After pickup, either of you can give notice from the dashboard. The rental ends one month after the day notice is given. Nothing more is due for the months after that, and a shortened last month is charged per day at the monthly price ÷ 30.
• Because each month is paid when it starts, ending with notice never means paying for a month you don’t get. If the owner agrees to end it sooner than a month, they decide whether to return rent already paid for the days after the item comes back.
• The deposit is returned when the item comes back, as for any rental.

• When the item comes back in the same condition (apart from normal wear), the owner returns the full deposit at the time of return.
• For damage or missing parts, the owner may keep only the reasonable cost of repair or replacement, and must show the renter the bill or a written quote.
• If you can’t agree, contact our grievance officer (details on the Contact page). We acknowledge complaints within 24 hours.

Check the item together at pickup. If it doesn’t match the listing or doesn’t work, you don’t have to take it or pay. Tell us through the grievance officer, so we can act on the listing.

Before RentiGoo starts taking payments, we’ll update this policy with how and when refunds are made, and show a notice on your Account page.