Trust and safety

• Everyone confirms their email address before they can rent or list.
• Reviews can only be written after a rental is completed, once per person per rental, and can’t be edited afterwards. Nobody can review a rental that didn’t happen.
• Prices are worked out by our server from the listing, and a booking keeps the price from the moment you asked, even if the owner changes it later.
• Messages always show who really sent them, and can’t be changed once sent.
• Photos are resized in your browser before upload, which removes hidden details like the location your phone saves in pictures.
• Only the two people in a booking or a conversation can see it.

• We don’t check government IDs or phone numbers.
• We don’t hold payments or deposits. Money passes directly between renter and owner at pickup.
• We don’t insure items, and we don’t guarantee that an owner or renter will do what they agreed.

When any of this changes, we’ll update this page and our Terms first.

• Read the owner’s reviews and message them before you request.
• For a first rental, meet somewhere public or in a building lobby, in daylight if you can.
• Check the item works before you hand over any money, and take a couple of photos of its condition.
• Pay only when you have the item in hand. Never pay in advance or through a link someone sends you.

• Set a deposit that would cover a repair, not the whole item. Renters are more likely to book.
• Check the item together at handover and photograph it, including any existing marks.
• Hand it over only after you’ve received the rent and deposit.
• Write your rules into the listing, so renters agree to them before they ask.

• Someone asks for an OTP, your UPI PIN or bank details. Nobody genuine needs these. We will never ask for them either.
• Someone wants payment before you’ve seen the item, or asks you to pay through a link.
• Someone pushes to move the conversation off RentiGoo straight away. Keeping messages here means there’s a record if something goes wrong.
• A price that seems far too good for what’s on offer.

Damage or a deposit dispute: tell the other person straight away and take photos. Normal wear is expected. For real damage, the owner can keep part of the deposit to cover the repair and must show you the bill or quote.

Can’t agree, or want to report someone: contact our grievance officer, Ayush Shukla (Founder and CEO), at support@rentigoo.in or +91 93014 22919. We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. More on our Contact and complaints page.

If you’re in danger, call 112 first.